Terms and Conditions

Minimum age

Students of English courses must be over the age of 18 by the course start date.

Application process (for students of English outside the UK)

You can enrol on one of our courses by contacting us via email, phone or by visiting us in person. Please apply as early as possible so we have time to process your application and organise accommodation.

Once you have advised us of your desired course and schedule, we will send you an application form and organise an assessment to determine your level. After we have received the completed application form, we will send you a course offer with an invoice for a non-refundable deposit of 30% of the cost of the course, the registration fee, the accommodation fee, and any applicable courier fees.

When we have received payment of this invoice, we will send written confirmation of the course booking, an invoice for the remaining balance and a welcome pack including school information, timetables, travel information and useful phone numbers.

If you have booked accommodation through us, we will send full details, including directions as soon as they become available. Please send us details of your travel arrangements to the UK as soon as they become available, even if you have not booked an airport transfer service with us.

Let us know immediately if you need to change your course dates due to unforeseen circumstances or if your visa application has been refused.

For students of English/Other Languages applying from within the UK

Full payment is required at least three weeks in advance to confirm your course booking. If you have made your booking within the three-week period, payment is due immediately.


When calculating the cost of your course, please consider the following:

  • Tuition Fee (this includes all necessary course materials)
  • Registration Fee (£60)
  • Accommodation (if applicable)
  • Accommodation Fee (£60, if applicable)
  • Courier charge for visa letter of support (£75, if applicable)
  • Airport transfer cost (£100 one way, £200 return)
  • Any other agreed costs

Access to our student lounge and library as well as Wi-Fi, tea and coffee are all available free of charge.

The Registration Fee, Accommodation Fee, and deposit (30% of the total amount) are due for payment upon booking the course. You must pay the balance of your fees at least four weeks before your course start date.

We reserve the right to refuse the student or cancel the course if payment has not been received prior to the course starting.

We can accept payment by bank transfer, credit card, cheque, and cash. If you are paying by bank transfer, you must accept the international transfer charge.

Please never send cash by post.


We are legally prohibited from advising students regarding visa applications. For information on the visa application process, please see https://www.gov.uk/study-visit-visa or contact your local authorities. We are under obligation to report students whom we believe to be in breach of the terms of their visa.

In the case of visa refusal, you will receive a full refund minus the registration fee and courier charges plus any other costs we may have incurred throughout your application. An accommodation cancellation fee may apply if you inform us of the refusal too late.


If you need to cancel your course for any reason, please let us know as soon as possible.

A cancellation fee will apply as follows:

Refunds of tuition fees will not be paid once the original course date has passed.

Even in emergencies, homestays need to be cancelled 21 Business Days prior to the originally scheduled arrival date and inlingua will refund the fee less the non-refundable booking fee of £60.

Cancellations less than 21 Business Days* will be charged with one week’s homestay (£250, £300 or £350 depending on the category). Please see below for details regarding course cancellation. Cancellation:

  • Up to 28 Days prior to the original course start date*: inlingua Edinburgh will keep the deposit + non-refundable fees.
  • 21 – 27 Days*: International House Edinburgh will keep 40% of the total amount.
  • 14 – 20 Days*: International House Edinburgh will keep 60% of the total amount.
  • 7 – 13 Days*: International House Edinburgh will keep 75% of the total amount.
  • 6 days* or less: International House Edinburgh will keep 100% of the total amount.

Once the original course start date has passed there will be no cancellation. *The term ‘days’ mentioned in our cancellation policy refers to the original course dates booked and paid.

Where the rescheduling/change of start date for any course has previously been agreed upon, no refunds would be due in the event of a cancellation request for the same course, regardless of the amount of notice given.

A 30% non-refundable deposit is due at the time of booking. The remaining balance is due three weeks prior to the course starting or in full if the booking is made less than 4 weeks prior to the course starting.

You have a legal right to cancel your course within 14 calendar days of the date of your booking. In this case, we will refund all fees including the deposit.

If you have made your booking within 14 calendar days of the start date, the cancellation fees listed above will apply.

If you need a visa support letter to obtain your visa, please note that this letter will only be issued and sent after 14 days has expired to avoid the misuse of visas and to ensure this is a serious application.

Once the original course start date has passed, or a booking has been amended once already, students or agents will be unable to cancel or reschedule and no refunds will be payable.

Please arrange adequate insurance to cover your course fees in case you need to cancel for health or other personal reasons.

Our rights to cancel and applicable refunds

We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under these Terms and Conditions that is caused by an event outside our control. “An event outside our control” is defined as “any act or event beyond our reasonable control including but not limited to: strikes or other industrial action, civil unrest, terrorist attack or threat of terrorist attack, epidemic, adverse weather conditions or other natural disasters”.

If such an event should occur affecting the performance of our obligations under these Terms and Conditions, we will contact you as soon as reasonably possible to notify you. In this case, we will, where possible, propose alternative arrangements (which may include alternative dates) for your course. If the alternative arrangements proposed by Us are unsuitable for any reason, and cancellation was requested instead, no refunds would be due, therefore any (pre-paid) balance would be forfeited.

Group courses (daytime)

Our minimum group size is 3 students and the maximum is 10. We run courses according to level with no mixed-level groups.

In the case of only 1 or 2 students in a group, we reserve the right to reduce the lesson total as follows:

  • 4 group lessons = 2 private lessons
  • 6 group lessons = 3 private lessons

If you are unable to attend a lesson, please notify us as soon as possible. There are no cancellation or rescheduling privileges for group courses. If you are more than 30 minutes late for your morning lesson, you may be refused entry into the classroom until after the 11.00 break to avoid disrupting other students.

Group courses (evening)

Our minimum group size is 5 students and the maximum is 10. We run courses according to level with no mixed-level groups.

In the case of less than 5 students in a group, we reserve the right to adjust the course length as follows:

  • 5 – 10 students = 12 weeks
  • 4 students = 10 weeks
  • 3 students = 8 weeks

If you are unable to attend a lesson, please notify us as soon as possible. There are no cancellation or rescheduling privileges for group courses. No refunds are possible once the course has started. In the event that a course has to be cancelled before it is due to start, a full refund will be given.

Private/duo lessons

Lessons are valid for one year from the date of enrolment. Each lesson is 45 minutes and we teach a minimum of 2 private lessons at any time. If you need to cancel or postpone a session, you must notify us by 12.00 noon of the working day before the day of your lesson. Notices/cancellations after this time are subject to a fee of 50% of the cost of the session. Cancellations made on the same day are subject to a 100% cancellation fee.

Extending your course

If you wish to extend your course at any time, we will add the number of additional weeks to your original booking.

Depending on your course, this may mean you may pay a lower price per week for the extended part of your course, depending on which price bracket your booking falls into.

You are responsible for amending your visa to be in line with your extended stay (if applicable). We can provide you with a letter confirming the extension (if required).


We are open Monday – Friday all year round except for two weeks over the Christmas and New Year period. Please refer to our website or contact us for this year’s closing dates. Courses run as normal on bank holidays. Please let us know if you have planned holidays during the course upon booking. If you wish to take a holiday at any time once your course has started, we require at least two weeks’ notice in writing. No refunds are payable in these circumstances.


We try to place students in the most suitable accommodation based on their stated requirements. Our Accommodation Officer will be happy to help with any further requirements you have during your stay. Please see our welcome pack for further details.

Exam preparation courses

Our Exam Preparation courses include tuition and materials for preparation only. International House Edinburgh is not an examination centre for IELTS or Cambridge exams and students are responsible for the booking and payment of sitting the exam at an approved venue. Please check our website for details on the current cost of sitting the exams.

Social programme

We offer optional activities to all students through our Social Programme. Most of these are free of charge but some occasionally require a small fee. You can book your place on an activity by marking your name on our registration form in the student lounge. If you have signed up for an activity and are unable to attend, please let us know as soon as possible in advance. We reserve the right to cancel or reschedule activities if not enough students have registered.


We highly recommend students take out appropriate travel and health insurance. International House Edinburgh does not accept responsibility for any loss or injury during the student’s stay in the UK.

Student agreement

When you enrol on a course at International House Edinburgh, whether you enrol directly, via an agent, or by any other means, you are fully in accordance with our terms and conditions and agree to abide by them.